Whether you are just exploring Y wait or already live and looking to get more from the platform, the answers below cover the most common questions from venue operators. If you cannot find what you are looking for, our support team is happy to help.
You can be live and accepting paid orders in as little as half an hour. Setup involves verifying your venue details, connecting a Stripe account, uploading your menu, and generating your QR code. There is no onboarding process to wait for and no technical help required.
No. Y wait runs on the phone, tablet, or laptop your team already uses during service. There are no terminals, printers, or POS devices required to get started. You can add hardware like receipt printers later if you want to, but it is completely optional.
Yes. Y wait uses Stripe to process payments securely and settle funds directly to your bank account. If you do not have one yet, you can create a Stripe account during setup in just a few minutes. You will need your ABN and business details.
No. Y wait is designed to work alongside your current POS or service workflow, not replace it. It adds online ordering and order-ahead capability on top of how your venue already runs. You do not need to change any of your existing systems to get started.
No. There are no lock-in contracts with Y wait. You can use the platform for as long as it works for your venue.
Y wait is built for food venues that value speed, simplicity, and flexibility. That includes cafes, food trucks, coffee carts, market vendors, takeaway restaurants, pop-up stalls, street food vendors, campus food outlets, industrial area lunch spots, and office district venues. If your business involves serving food or drinks and you want to capture more orders with less friction, Y wait is designed for you.
You can get set up with your business page on the Ywait platform today and start accepting orders straight away. In the background, our team can work with you to build a fully managed custom website for your business, branded to you with your own custom domain name and online ordering built in. Orders from your website and the Ywait platform all go to the same Admin app, so everything stays streamlined for your team. The difference is you now have more ordering surface area to capture demand, from Google, social media, direct links, and anywhere else customers discover you.
No. Customers can order instantly through their phone browser using your ordering link or QR code. There is nothing to download and no account required. Regular customers can also choose to download the Y wait app for faster repeat ordering and push notifications instead of SMS updates.
Customers can order in several ways. They can scan a QR code at your venue or on your signage, open your ordering link from Google, social media, or your website, or discover you on the Y wait map when they are nearby and looking for somewhere to order. Every method leads to the same fast, simple ordering experience.
The order appears instantly on your Y wait Admin app. Your team can begin preparing straight away. The customer receives real-time updates as the order progresses and a notification when it is ready to collect. They arrive with confidence and spend less time waiting.
Yes. Customers can browse your full menu, select options, add extras, and customise items exactly how they want before paying. Because they are ordering from their phone without queue pressure, they tend to take more time exploring your menu, which often leads to higher value orders.
All payments are processed securely through Stripe on the customer’s device. Customers can pay with card, Apple Pay, Google Pay, and other supported methods. Funds are settled directly to your nominated bank account through Stripe.
Because Y wait orders are placed and paid online through the customer’s phone, your venue can continue accepting orders even if your physical EFTPOS terminal is temporarily unavailable. This gives you a backup way to keep service moving during busy periods or signal interruptions.
Yes. You can log into the Y wait Admin app at any time to edit items, update pricing, adjust availability, add new products, or remove items. Changes take effect immediately.
Yes. Trading hours can be updated at any time through the Admin app. Whether you need to adjust for a public holiday, seasonal change, or a one-off event, you have full control.
All orders appear in real time on the Y wait Admin app running on your phone or tablet. Your team can see what is coming, mark orders as being prepared, and notify customers when their order is ready for collection. The app is designed to be simple enough to manage during a busy service without slowing your team down.
Yes. Y wait is built for mobile and flexible trading environments. If you are a food truck, market vendor, or pop-up operator, you can update your trading location so customers always know where to find you. Your ordering presence stays consistent even when your physical location changes.
Yes. If you operate more than one venue or trade at multiple locations, Y wait supports multi-venue management. Contact our team for details on how this works for your setup.
Your device needs an internet connection to receive incoming orders through the Admin app. As long as your phone or tablet has mobile data or Wi-Fi, orders will come through in real time.
Y wait offers tiered subscription plans designed for different venue sizes and needs. Visit the Subscriptions and Pricing page for full details on what is included at each level.
Customer-paid transaction fees apply at checkout. This means your customers cover the payment processing cost, not your venue. Details are outlined on the pricing page.
Orders are paid online by the customer at the time of ordering. Funds are processed through Stripe and settled directly to your nominated bank account according to your Stripe payout schedule.
Yes. Y wait is fully Australian and locally based. That includes direct access to our support team and, when needed, our engineering team for custom solutions or technical questions. Many venues get started independently in under an hour, but if you need guidance at any stage, real people who understand the platform inside and out are available to help.
Yes. Our team works with venues to strengthen their online presence, improve how they capture demand, and identify new opportunities for growth. Whether that is optimising your Google Business profile, expanding your QR code placement, or launching a branded website, we are here to help you get more from the platform over time.
If you are not sure whether Y wait suits how your venue operates, the best next step is a quick conversation with our team. We will give you a straightforward answer about whether it makes sense for your business. No obligation.
Add order-ahead and QR ordering in under an hour.
Serve more customers, reduce peak pressure, and turn daily discovery into paid sales.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam sit amet fermentum diam. Etiam turpis nibh, sollicitudin nec dapibus quis, eleifend dictum diam. Suspendisse potenti.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam sit amet fermentum diam. Etiam turpis nibh, sollicitudin nec dapibus quis, eleifend dictum diam. Suspendisse potenti.
