Something not working as expected? Our team can help you get it sorted quickly so you can stay focused on running your venue.
Have a question about Y wait, our plans, or how the platform could work for your venue? Get in touch and we will come back to you with a straightforward answer.
Y wait is fully Australian and locally based. When you reach out for support, you are speaking to real people who understand how the platform works and how food venues actually operate. That includes direct access to our engineering team when needed.
Most questions can be resolved quickly. If something needs a closer look, we will stay on it until it is sorted.
Whether you need a quick fix or want to explore how to get more from the platform, our team is available and happy to help.
We built Y wait to be simple enough that most venues rarely need support. But when you do, we want it to feel like talking to someone on your team, not a helpdesk.
You can reach us through the support form on this page, or directly through the Y wait Admin app. We aim to respond as quickly as possible during business hours.
Anything related to your Y wait account, orders, menu setup, payments, app functionality, or general platform questions. If it involves Y wait, we can help.
Yes. Australian-based support is included on every Y wait plan at no extra cost.
Yes. Our engineering team is available for venues that need custom solutions or have specific technical requirements. Get in touch through the General Enquiry form and we will take it from there.
Add order-ahead and QR ordering in under an hour.
Serve more customers, reduce peak pressure, and turn daily discovery into paid sales.
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