Hey You or Ywait for your cafe?
Hey You takes a commission on every order, 13.5% in their last published merchant agreement (2019), and your customers find you inside the Hey You app. Ywait is $15 a month, and your first month is free. Customers order ahead from your own link, and you run the whole thing from your phone.
Who to pick.
Pick Ywait if
- You run a cafe, takeaway or food truck. Customers order ahead on their phone and get a text when it’s ready to collect.
- You want loyalty included. Customers earn stamps and rewards on every plan.
- You want to try it before you pay. First month free, then $15/month, cancel anytime.
- You want people ordering from your Google listing. One link and QR code for Google, your socials and the counter.
- You’re already on Square. Your menu imports in one click and orders go to your Square POS and printer.
- You want your own website and app. Website from $49/month, website and app from $89/month, built for you.
Pick if
- You want to be found in the Hey You app by people already using it.
- You’d rather pay per order than a monthly price.
- Your POS is already connected to Hey You.
Ywait and Hey You, side by side.
| Ywait | | |
|---|---|---|
| Monthly cost | $15/month, Storefront planIncl GST. First month free. | Monthly cost. Not published. Commission per order, rate not publishedTheir last published merchant agreement (2019), still on their site, set it at 13.5% plus 1.5% for POS integration, ex GST. Rates are agreed with each venue. |
| Setup fee | Setup fee. Yes. NoneWe set up your menu with you. | Setup fee. Yes. None“Zero setup fees” on the sign-up page. |
| Where customers order | Where customers order. Yes. Your own link and QR codeOn your Google listing, socials and counter, and in the Ywait app. | Where customers order. Yes. In the Hey You appCustomers find you in the app and through Google Food Ordering. |
| Loyalty rewards | Loyalty rewards. Yes. Included in every planCustomers earn stamps on items you choose. | Loyalty rewards. Yes. Digital stamp cards in the Hey You appYou submit your scheme by form and Hey You’s team sets it live. |
| Orders into your POS | Orders into your POS. Yes. Square POS integrationMenu imports in one click. Orders flow into your Square POS and print on your Square printer. | Orders into your POS. Yes. Through DeliverectDeliverect pushes Hey You orders into your POS, on its own subscription. Square isn’t named. |
| Runs on a phone or tablet you own | Runs on a phone or tablet you own. Yes. Ywait Admin appon an iPhone, iPad or Android device you already own. | Runs on a phone or tablet you own. Yes. Their terminal, or their app on your iPadHey You supplies an order terminal near your till. Orders print on a paired Bluetooth printer. |
| Your own website and app | Your own website and app. Yes. $49/month site, $89/month site and appDesigned and built for you. | Your own website and app. No. Not offeredYour listing sits inside the Hey You app. |
| Setup and Australian support | Setup and Australian support. Yes. IncludedMenu setup, guided onboarding and ongoing support from our Gold Coast team. | Setup and Australian support. Yes. Email support |
| Contract | Contract. Yes. No contractCancel any time. | Contract. No. 30 days’ written noticeEither side can end it with notice. |
Switching from Hey You.
Send us your menu and we’ll set it up with you. Put your new link on your Google listing and socials, print your QR code, and customers order ahead from day one.
Get started
Questions about Hey You and Ywait.
Send us a message and one of our team members will get back to you ASAP.
Is Ywait a Hey You alternative?
Yes. Both take order-ahead for cafes and takeaways. On Ywait, customers order from your own link and QR code on your Google listing, socials and counter, and from the Ywait app. Ywait is $15/month, first month free.
What does Hey You charge?
Hey You’s merchant terms describe a sales commission deducted from each order and paid out weekly. The rate isn’t published. Ywait is $15/month, first month free.
Do I need a tablet for Ywait?
No. Orders arrive in the Ywait Admin app on an iPhone, iPad or Android device you already own. Connect a printer if you want dockets, or connect Square and orders flow into your Square POS.
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